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The study adopts the Critical Incident Technique to analyse the influence of supply chain complexity drivers on resilience constituents in the case of a disruption. The study includes 16 multinational companies that suffered unexpected incidents, such as environmental fines or natural disasters. Supply chain complexity includes a set of static and dynamic drivers; the former are features already built in the supply chain’s structure and processes, while the latter are measures adopted after a disruption.

The role of this study is to investigate whether such drivers had a positive or negative impact, if at all, in ensuring supply chain resilience. For instance, the report analyses how effective it is to have a high variety of products as mitigation measure to a supply chain disruption. To measure the drivers’ impact, the report adopts four main metrics, also known as resilience constituents.